Direct emails
Send a direct email from Participants > Direct emails when one person needs an answer or a registration update from your club.
Send a message
- Select New email.
- Search for an existing participant or account holder, then select the person and check the displayed email address. You can't type a new destination.
- Enter the Subject and Message. Markdown formatting is supported.
- Check the club's reply address and select Send email. Confirm the send.
The recipient sees your club's name. Replies go to your club's email address, not the sending Manager's address. Update the club's address in Organization settings if it's wrong.
Each message accepted by the email provider uses one Platform Credit. Curling IO reserves that credit when you queue the message and releases it if the message is rejected before acceptance. A later bounce doesn't refund the credit.
Managers need permission to manage communications and spend Platform Credits. Product Managers can't send emails or use Platform Credits.
Check delivery
The Sent list shows the recipient, subject, Sent by Manager, date and delivery status. Select a subject to read the message. Accepted by Postmark means the provider accepted it; Delivered means the recipient's mail server accepted it. Neither confirms that the person read it.
If delivery or the send outcome is uncertain, check Sent before trying again. Don't send a second copy while the outcome is unresolved. Contact support if the status stays uncertain; its credit remains held until the result is known.
Choose the right message
Use direct email for a relationship message the person expects. Use broadcasts for promotions. Having someone's address doesn't by itself establish permission to send promotional email. Respect their consent and applicable anti-spam rules.
Curling IO doesn't provide an inbox or store replies. Read and answer replies in the inbox your club already uses.