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Orders

Open Account > Orders to review your registrations and purchases.

  1. Select Sign in first if you aren't already signed in.
  2. Open Account near the top right of the screen.
  3. Select Orders from the Account menu.
  4. Select an order to review its receipt and any available registration changes.

Your orders, with their status, submitted date, and total.

The receipt shows each item's amount before tax. Add-ons appear beneath their parent item. Discounts, reductions, and cancellations appear beneath the item they apply to. The amount rows add up to Subtotal, followed by each tax by name and Total. Payments and refunds appear separately below the receipt. Select Print for a printable copy.

An order receipt with a league, its late-fee add-on, a convenience fee, and named tax totals.

Choose a participant​

Your cart lists every profile on your account, including people who have already registered. An Already registered note shows the registration date when it is available. Selecting that person explains the registration limit and returns you to the picker. If you meant to register a different person, choose their profile or select New participant.

If a profile does not meet an age or gender requirement, the reason appears under its name and you cannot select it. Use Edit profile to correct its details, then return to the picker. Missing details that do not block selection can be filled in on Review participant.

Payment plans​

Some products let you pay in installments. If your club offers a plan, you choose it in your cart. A plan needs a credit or debit card, so you can't use offline payment for that purchase.

Choose a plan​

  1. Add the product to your cart.
  2. In your cart, select Payment plan available under the product name.
  3. Select Use the payment plan. Select Pay in full if you would rather pay the whole amount now.
  4. Check the schedule below the cart. It shows each payment, its date, and its amount.

The cart's payment choice, with Pay in full and Use the payment plan.

The cart then shows Payment plan selected. Select it again if you change your mind.

Check the schedule at checkout​

When you check out, you pay the first installment right away. Your payment processor keeps the card for later automatic payments. For Stripe plans, Curling IO charges the saved card during its nightly run, on or after each due date. Checkout lists every payment and its due date, and the amount due now. It also shows your club's policies on cancelling remaining installments and on refunds.

By completing checkout, you let the club charge each later installment on or after its due date. Your club's payment processor, Stripe or SportsPay, keeps your card details. Curling IO doesn't store them. You'll get an email a few days before each charge, and another when it succeeds, is declined or needs confirmation from your bank.

Checkout for a $30 purchase split into three $10 payments, with the club's authorization text.

See your plans​

Open your account and select the Payment plans tab. Each plan shows what you have paid, what remains, and the next due date. To see what you bought, select the order number.

The Payment plans tab with one failed plan and an Update payment method button.

If a payment is declined or needs confirmation​

Open Payment plans after a decline or authentication email. The plan shows Failed, and later payments pause until you resolve the problem.

  1. Select Review installments in the notice, or open the Payment plans tab.
  2. Select Update payment method on the affected plan.
  3. For Stripe, choose Confirm the saved card to retry that card and complete any bank confirmation, or choose Use a different card and enter its details. SportsPay asks you to enter the replacement card details.
  4. If you are replacing the card and the option is offered, choose whether to use it for this plan only or all of your affected plans at this club.
  5. For Stripe, select Confirm payment and complete any bank check. For SportsPay, select Update card and retry payment.

This charges the oldest declined installment for the amount shown. You can't pay a future installment early. Wait for the result before trying again. If it says the payment needs checking, contact the club instead of repeating it. If this was your last installment, the plan becomes Completed.

If several payments are overdue​

Updating your card charges only the oldest missed payment right away. If that payment goes through, the other overdue payments are tried during the next morning's run, one charge for each payment. For example, if three payments were missed, expect one charge when you update the card and the others the next morning. They aren't combined into one charge. If the first payment doesn't go through, nothing else is charged; contact your club.

If you can't pay, contact your club. Only Managers with permission to manage order finances can cancel your remaining installments, and each club decides whether to do that.

Payment requests​

Your club can send you a payment request for a single charge that isn't a product, such as a replacement key fob or a locker fee. You get an email with the description and a link. Opening the link doesn't accept the request or charge you.

Review a request​

  1. Select Sign in and sign in. The email address the request was sent to must be a verified address on your account. If it isn't, add and verify it in your account details, or ask the club to send the request to an address you use.
  2. Open the link in the email. You can also select Review requests in the notice at the top of your account pages, or open the Payment Requests tab. If the link says the request is not available, you may be signed in to a different account, or the address it was sent to may not be verified on your account. Check both, then contact your club if it is still unavailable.
  3. Check the description, the amount before tax, the taxes and the current total. Taxes are calculated with the club's current rates, so the total can change if the rates change before you pay.

An available request showing $10.00 before tax, $0.50 tax, a $10.50 total and Back, Reject and Continue.

Add it to your cart or reject it​

  • Select Continue on the right to add it to your cart. Nothing is charged yet. If you take it out of your cart, the request is available again.
  • Select the neutral Reject button in the middle, then Confirm on the right, if you don't want to pay it. Rejecting is final. You can't add the request to your cart later, so ask your club to send a new one if you change your mind.

Pay through checkout​

Open your cart and check out the way you do for any other purchase. The request is its own line, named with the club's description.

The cart with one line for a replacement key fob, $25.00 plus $1.25 tax, and the At the club and Credit / Debit buttons.

Choose Credit / Debit to pay online, or At the club to submit the order and pay your club directly. Which options you see depends on your club. Any credit your club has put on your account is used first.

After checkout, the request shows Part of an order. Select View order to open the order. If you chose At the club, the order shows an amount owing until your club records your payment.