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Participants

Use Participants to find people connected to your organization's activity and review their profile, contact details, current-season registration, and registration history.

A participant is the person who takes part in a product or activity. The participant and the account holder are not always the same person. One account holder can manage several participants, and a participant may not have a separate sign-in or email address.

Open Participants​

Go to Participants > Participants in the administration area.

Participants administration screen with the Participants navigation open, keyword and season filters, account details, and registration status

The list includes participants connected to your organization through activity such as registrations, teams, spares, participant-form answers, or waiver responses. It is not a list of every Curling IO account.

Participants are sorted by last name and first name. Long lists are split into pages of 25 participants.

Find a participant​

Enter the beginning of a first name, last name, or email address in Filter by keyword. Results update as you type.

Select This season only to keep participants attached to a product in the current Curling IO season. Clear it when you need an older participant, a participant whose current activity is not a registration, or someone who has not registered this season.

The list shows:

  • Name, displayed as last name followed by first name.
  • Account, including the account email when one is available.
  • Phone on extra-wide screens.
  • This season, which reports whether the participant is attached to a product in the current season.

An empty Account value does not mean the participant is invalid. The record may not have its own sign-in or email address.

Review a participant​

Select a participant's name to open their detail page.

The first card shows the participant's recorded name, phone, birthdate, gender, email, and any other available core details. Additional fields follow the organization's saved participant form. Blank fields are not shown.

Registration History lists the participant's product, season, status, price, and creation date for each registration in this organization. This is a reference view. Use Registration > Orders when you need to inspect or change the order and payment record.

Open the linked account​

When the participant is connected to an account, select Sign in as this account to open the public site as that account. Use this only when you need to reproduce the account holder's experience or provide support. The action is not available for a participant without a linked account.

Update participant information​

The administration detail page is primarily for review. Account holders manage their participant profiles under Account > Participants on the public site. If the organization needs to collect another field, configure it under Participants > Participant form.

Use waivers to manage participant agreements and review the waiver reporting workflow. Use Email Broadcasts when you need to contact a filtered group instead of working with one profile.

Troubleshooting​

If a participant is missing, clear This season only, then search using the beginning of their first name, last name, or email address. Also confirm that the participant has activity connected to this organization.

If account details are blank, the participant may not have a linked account or recorded email address. Do not create a second participant solely to fill the empty account column.

If a Duplicate badge is present, remember that it is a marker only. Review both records and their registration histories before changing an order or participant information elsewhere.