Skip to main content

Support and Feedback

You can submit support and feedback requests from within Curling IO. Requests submitted any other way may be missed or at a minimum will take longer for a response.

Contacting Support​

Within your admin area, click on the Club dropdown menu in the top bar and then click on Support.

Navigation

The Support tab contains the support request form. Fill it out and submit it from that page.

After you submit the form, your request is sent to Curling IO. We will review your submission and reply by email if we need more information or have an update.

The Feature Requests tab is still available for browsing and voting on feature requests.

Submitting Support and Feedback Requests​

Please provide as much information as possible. Do not submit multiple issues in one request. Every issue should be submitted separately.

If your issue involves:

  • an order, please provide the order ID or a link to the order.
  • a curler, please provide the name or email of the curler.
  • a user login, please provide the email address they used to login with.
  • an error message, please tell us exactly what that message was and what you were trying to do when you ran into it, and / or a link to the page you were on.

Subject​

This is required and helps us identify the type of request.

Curler name​

If your issue involves a curler in any way, please provide their name here. This will expedite identification and resolution of the issue.

Order number​

If your issue involves an order in any way, please provide the order number here. This will expedite identification and resolution of the issue.

Item name​

If your issue involves a league, competition, product, fee, or discount please provide the name of it here. This will expedite identification and resolution of the issue.

Attachment​

Providing a screenshot of the issue you are experiencing can be extremely useful in identifying and reproducing the issue.

Body​

Describe the support issue in as much detail as you can. The more detail you can provide the faster we can identify and address it.

If you do not have admin access yet​

You can alternatively reach out to us directly via email: support@curling.io